There is much controversy over whose responsibility it is when something goes wrong in the internet banking world. Banks sometimes step up and hold themselves accountable for security measures as they should. Other banks want to lay the burden on the consumer.
You do have rights as a customer of internet banking. For example, a phishing [...]
This Customer Satisfaction white paper is organized into the following sections:
(1) Definition of customer satisfaction and customer loyalty
(2) Why is customer satisfaction and loyalty important?
(3) How do you measure customer satisfaction and customer loyalty?
(4) What are the key success factors for a customer satisfaction program.
(5) Proactive customer satisfaction programs that drive customer satisfaction and customer loyalty.
(6) Customer listening channels.
a. Periodic customer [...]
Professional paper shredding services are your best friend when it comes to protecting yourself or your business from identity theft, privacy breach, or lawsuits related to information leak. This article will provide you more information about the service that shredding companies provide you with so that you can get an appreciation for what they do [...]
A large financial institution, we will call it Money Bank, requested help in investigating the compromise of user account information, having received hundreds of user complaints concerning unauthorized transactions during the prior week. The internal IT staff was knowledgeable enough to perform analysis of the accounts with fraudulent activity. This led them to suspect the [...]
Q: I’m so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer’s, so I’m the one who’s always right. Sure, they can have an opinion, but in the end it’s up to me to decide who’s right and who’s not. And if the customer [...]
Last week’s question from Anthony R. on how to choose the franchise that would best fulfill his life-long dream of owning his own business sparked a number of emails from other readers wanting to offer their two cents on the subject.
Some folks offered helpful insights and suggestions on how to pick a franchise and a [...]
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it’s coming? This client has been difficult in [...]
Q: I will be retiring this year at age 60 and intend to fulfill my lifelong dream of owning my own business. I’m too old to start from scratch, so I’m looking at several franchise opportunities, including fast food, auto parts, and an accounting service. What should I consider before choosing one?
Anthony R.
A: Congratulations on [...]
When companies advertise their services or goods, they are looking for just one end result – sales. It’s a simple straightforward concept – it’s business. However, as companies expand and conduct more and more trade online the personal touches can all but disappear.
It seems these days that every inanimate object can speak to us. Robotic [...]
If you’re a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke [...]
